SmallBizGenius Analysis

Roamans, a plus-size clothing retailer, receives overwhelmingly negative reviews on Trustpilot. Customers frequently report issues with unexpected membership charges, poor customer service, and inconsistent sizing and quality of clothing.

Category Breakdown

Scores based on analysis of 180 recent reviews

Unexpected Membership Charges

1.0/10

Many customers report being enrolled in monthly membership programs without their explicit consent, leading to unexpected and unwanted charges. Several reviewers specifically mention being charged around $17 per month after placing an order, and struggling to get the charges reversed.

15 reviews mention this

Customer Service Issues

2.0/10

Numerous reviewers describe negative experiences with Roamans' customer service, citing long wait times, unhelpful representatives, and difficulty resolving issues. Some customers report being disconnected during calls, while others say customer service representatives are unable to address their concerns effectively.

20 reviews mention this

Sizing Inconsistencies

3.0/10

Several customers complain about inconsistent sizing, with garments often running too small or too large compared to the size chart. Some reviewers mention ordering multiple sizes to try and find the right fit, while others express frustration with the overall lack of consistency.

12 reviews mention this

Shipping and Returns

2.5/10

Many reviewers express dissatisfaction with Roamans' shipping and return policies, citing high shipping costs, expensive return fees, and long processing times. Some customers also report issues with lost or delayed packages, as well as difficulties obtaining refunds or exchanges.

18 reviews mention this

Product Quality

3.0/10

Several reviewers express disappointment with the quality of Roamans' clothing, describing the materials as cheap and poorly made. Some long-time customers note a decline in quality over the years, with garments no longer meeting their expectations.

14 reviews mention this

Deceptive Pricing

1.5/10

A number of reviewers report deceptive pricing practices on Roamans' website, where the price of an item increases when added to the shopping bag. Customers also complain about difficulties using promotional codes and discounts.

8 reviews mention this

Pros & Cons

What Customers Love

Some basics may be acceptable if shipping costs were lower. Mentioned 2x
"I have bought basics from Roamsns and would continue to, but the shipping and handling costs are outrageous."
Bras and panties might be the only acceptable items. Mentioned 2x
"The only things I buy at Roaman's are bras and panties."
Offers a wide range of plus sizes. Mentioned 3x
"Since discount stores closed, I use Roamans for genuinely plus-sized clothing."
Occasional sales and discounts. Mentioned 2x
"They sent me a coupon for 40% off for my birthday."
Some customers have been loyal for many years. Mentioned 3x
"I have been a customer for over 20 years."

Common Complaints

Unexpected monthly membership charges. Mentioned 15x
"They will charge you for membership in some rewards plan that you never agreed to at the start and begin charging you monthly even if you never order anything ever again."
Poor customer service with long wait times and unhelpful representatives. Mentioned 20x
"Every time I call it is 25 minutes plus and then after waiting forever getting disconnected."
Inconsistent sizing and poor fit. Mentioned 12x
"The sizing is all over the place. I bought a bathing suit that goes down to my knees. I bought a top that is so large, I am swimming in it."
High shipping and return costs. Mentioned 18x
"Shipping is very expensive, which makes me hesitant to order in the first place. And returns? They are a joke. I am still waiting to be credited for a return I did (UPS) almost 3 weeks ago."
Declining product quality and cheap materials. Mentioned 14x
"But the last time I ordered from you which was last year, they where extremely cheaply made."

Common Questions About Roamans

Answers derived from customer review patterns

Is Roamans legit and trustworthy?

The reviews suggest significant cause for concern regarding Roamans' trustworthiness. Many customers report being enrolled in unwanted membership programs and charged without their consent. Others describe deceptive pricing practices and difficulties obtaining refunds or exchanges. While Roamans does provide plus-size clothing, the numerous complaints about billing issues and customer service raise serious doubts about their legitimacy and ethical business practices, making it a risky choice for small businesses.

Based on 45 reviews

Does Roamans have good customer service?

Based on the reviews, Roamans' customer service is a major pain point for many customers. Reviewers frequently complain about long wait times, unhelpful representatives, and difficulty resolving issues. Some customers report being disconnected during calls or receiving automated responses that don't address their specific concerns. The negative feedback suggests that Roamans' customer service is unreliable and ineffective, making it difficult for customers to get the help they need.

Based on 20 reviews

Is Roamans worth it for small business?

Given the overwhelmingly negative reviews, Roamans is likely not a worthwhile option for small businesses. The frequent complaints about unexpected charges, poor customer service, and inconsistent product quality make it a risky choice. Small businesses need reliable vendors with consistent quality and responsive support, and Roamans appears to fall short in these areas. The potential for billing disputes and customer service headaches outweighs any potential cost savings.

Based on 30 reviews

What is Roamans' return policy like?

Roamans' return policy receives considerable criticism in the reviews. Customers frequently mention high return shipping costs, often around $10.99, which can make returns prohibitively expensive. Some reviewers also report difficulties obtaining refunds or exchanges, with long processing times and confusing procedures. The negative feedback suggests that Roamans' return policy is customer-unfriendly and can lead to frustration and financial loss.

Based on 18 reviews

Why are customers being charged for memberships they didn't sign up for?

A recurring theme in the reviews is that Roamans is allegedly enrolling customers in monthly membership programs without their explicit consent. Some reviewers suspect that selecting 'free shipping' triggers the enrollment, while others claim they were never informed about the membership at all. These unexpected charges, often around $17 per month, are a major source of frustration and anger for customers, and raise concerns about Roamans' business practices.

Based on 15 reviews

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